Tuesday seemed like a bad dream or a remake of last Friday. Worked at the office all day, computer crashed again! Somehow I retrieved the file and A~ was able to do her work in safe mode. Turned off the computer, rebooted and it was fine. Will take it in on Friday but until then I have a big sign on it that says "DO NOT TURN OFF COMPUTER!" hanging on the front. lol
We give out lots of samples and vouchers for medication when patients were checking out.Many of the newer meds have a "credit card" that allows you to take in with the prescription and you get 30 days of the medication free. I was telling the girls yesterday to be sure and notice WHO had a pharmacy plan for meds and who didn't. Some people have NOTHING and need all the help they can get. A~ use to work at a pharmacy for over 5 years and so she is very good about calling the drug reps and keeping the supply closet full.
The girls are young but very professional. I try to set a positive example for them. I try to teach them to go with their "gut" on people that come in. Yesterday one lady had been crying so hard when she got there that I told them, "put her in the back waiting room." She didn't need to sit out front with 5 or 6 other people.
Two young people became upset when I told them their cell phones HAD to be in the off mode. ( we have a sign) I could tell this upset the young lady so I went back out and explained to her that since people have camera phones, it would be an invasion of her privacy if someone came in and said, " Oh, there's Lou Lou... I'm going to take a picture of her and show it to everyone at church" I also explained that there are prominent people who come in and if someone took their photo and sent it to the paper etc. we would be sued. A few minutes later, while she waited for her appointment, a guy that she had gone to school with since the first grade came in for his appointment and sat down next to her. They chatted but when she check out, she said, " I can't believe I saw him!" " Aren't you glad he didn't take your picture?" I said and she laughed. My point was made.
Yesterday was a wonderful day in spite of it all. I got to see some of the old patients I had known for years and meet some new ones. I think the most gratifying was a sweet elderly black woman who wanted me to sit down and talk to her about where she was when the terrorists flew the planes into the twin towers on 9-11 and when the Pope died. This is part of her illness. She is having problems moving forward and bless her sweet heart... all she wanted was someone to listen to her talk about it. I got her a bottled water and sat on the couch, took her BP and listened. If you could have seen the look in eyes.... just full of love. I do miss patient contact. I think the little things we do are very important in addition to what the ole man does.
We all try and do a good job~ quality work, and on office birthdays, all the patients get offered BIRTHDAY CAKE!!
20 comments on Putting Out Fires
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I miss working at the nursing home sometimes!
Wayman [COOL]
Love you girl,
Jenn[HEART][SMILE]
You are one of the rare ones... Hope the younger ones in your office follow in your footsteps![HEART]